BRINGING ADDED QUALITY TO YOUR CORPORATE STRUCTURE.

BRINGING ADDED QUALITY TO YOUR CORPORATE STRUCTURE.

BRINGING ADDED QUALITY TO
YOUR CORPORATE STRUCTURE.

OUR CORE COMPETENCIES
FROM PRACTICAL EXPERIENCE.

CONSULTING & INTERIM MANAGEMENT:
CONCEPTUALISING, TRAINING AND IMPLEMENTATION

We help your team to reach a new level of quality clearly tangible for your customers, giving you a robust foundation on which to work towards increasing revenues. With our interim management service, we do not only assist you as advisors in the conceptualisation, we also see the implementation through! How great would it be, if your customers’ next interaction with your company were to be an inspiring experience for them? We establish a measurably high quality in your organisation as well as the sales and customer care departments based on our extensively tested solutions. In this process we will work closely with your employees and trading partners and look into topics like customer acquisition and negotiation strategies. The result: Your employees will give an even more professional impression as they change the way they work, helping you reach better revenues.

WE BOOST THE QUALITY
OF YOUR CORPORATE STRUCTURE

Quality is something you can immediately see. Quality is something you hear and feel – and not only on the product itself. Whether you like it or not, with every interaction your company makes, you send a certain message which speaks volumes about your corporate structure. For the person on the other end of this interaction, this is a major criterion in assessing quality. But who is really sending this message? Who is the one who represents your company to the outside world? For the most part, sales teams and customer care staff are the main points of contact for a company; and that is where we put our focus: We understand business development, sales and customer care as quality processes. We define clear quality criteria for the organisation, especially in the areas of sales and customer care, and make them measurable.

OUR CORE COMPETENCIES
FROM PRACTICAL EXPERIENCE.

CONSULTING & INTERIM MANAGEMENT:
CONCEPTUALISING, TRAINING AND IMPLEMENTATION

We help your team to reach a new level of quality clearly tangible for your customers, giving you a robust foundation on which to work towards increasing revenues. With our interim management service, we do not only assist you as advisors in the conceptualisation, we also see the implementation through! How great would it be, if your customers’ next interaction with your company were to be an inspiring experience for them? We establish a measurably high quality in your organisation as well as the sales and customer care departments based on our extensively tested solutions. In this process we will work closely with your employees and trading partners and look into topics like customer acquisition and negotiation strategies. The result: Your employees will give an even more professional impression as they change the way they work, helping you reach better revenues.

WE BOOST THE QUALITY
OF YOUR CORPORATE STRUCTURE

Quality is something you can immediately see. Quality is something you hear and feel – and not only on the product itself. Whether you like it or not, with every interaction your company makes, you send a certain message which speaks volumes about your corporate structure. For the person on the other end of this interaction, this is a major criterion in assessing quality. But who is really sending this message? Who is the one who represents your company to the outside world? For the most part, sales teams and customer care staff are the main points of contact for a company; and that is where we put our focus: We understand business development, sales and customer care as quality processes. We define clear quality criteria for the organisation, especially in the areas of sales and customer care, and make them measurable.

CONSULTING – TRAINING – IMPLEMENTATION

IMPROVING QUALITY

Our tried and tested methods establish a new and measurably high quality in your company – first and foremost in internal processes, in sales and customer care. We examine and optimise your employees’ ability to speak to and how they interact with both customers and trading partners. This sort of quality is immediately visible to everyone.

v

CUSTOMER ACQUISITION

Many companies neglect customer acquisition in their day-to-day operations. But the reality is that it is practically indispensable for real economic success. Together with you, we assess your company’s growth and success achieved through the acquisition of new customers in the past years and highlight potentials and opportunities in customer acquisition

ONGOING TRAINING

Our extensive and continuous knowledge and experience transfer offers ensure that your employees and trading partners keep up with current developments in the field. In doing so, it is vital to sustainably meet the need for further training and education in the company and to eliminate the barriers that are holding you back.

TRAINING FOR EXECUTIVES

Is quality an alien concept in sales and customer care? We offer executives special training in which they are given simple tools to effectively manage and improve quality in sales and customer care. This makes measurable success through a better management behaviour possible.

i

NEGOTIATION

Negotiating is an acquired skill. We will teach your sales and customer care employees those negotiations strategies which are best suited for them and for what they do; there is more to it than prices, accessibility and availability. This increases the chances of success in negotiations and the quality of the entire interaction.

TO LEAD TRADING PARTNERS

The role of sales and customer care employees is changing. In addition to selling products or assisting customers, professional management is now more important than ever to giving customers an impression of quality and to achieving economic success. We will provide you with the leadership and management instruments you need for this.

CONSULTING – TRAINING – IMPLEMENTATION

IMPROVING QUALITY

Our tried and tested methods establish a new and measurably high quality in your company – first and foremost in internal processes, in sales and customer care. We examine and optimise your employees’ ability to speak to and how they interact with both customers and trading partners. This sort of quality is immediately visible to everyone.

v

CUSTOMER ACQUISITION

Many companies neglect customer acquisition in their day-to-day operations. But the reality is that it is practically indispensable for real economic success. Together with you, we assess your company’s growth and success achieved through the acquisition of new customers in the past years and highlight potentials and opportunities in customer acquisition.

ONGOING TRAINING

Our extensive and continuous knowledge and experience transfer offers ensure that your employees and trading partners keep up with current developments in the field. In doing so, it is vital to sustainably meet the need for further training and education in the company and to eliminate the barriers that are holding you back.

TRAINING FOR EXECUTIVES

Is quality an alien concept in sales and customer care? We offer executives special training in which they are given simple tools to effectively manage and improve quality in sales and customer care. This makes measurable success through a better management behaviour possible.

i

NEGOTIATION

Negotiating is an acquired skill. We will teach your sales and customer care employees those negotiations strategies which are best suited for them and for what they do; there is more to it than prices, accessibility and availability. This increases the chances of success in negotiations and the quality of the entire interaction.

TO LEAD TRADING PARTNERS

The role of sales and customer care employees is changing. In addition to selling products or assisting customers, professional management is now more important than ever to giving customers an impression of quality and to achieving economic success. We will provide you with the leadership and management instruments you need for this.

years of experience
in sales

years of practice in
management positions

locations established
abroad

years of experience
in sales

years of practice in
management positions

locations established 
abroad

Do you have any questions or
would you like to make an appointment?

Do you have any questions or
would you like to make an appointment?